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FAQ
Welcome to our 'Frequently Asked Questions' page. Please find listed below a selection of the most frequently asked questions from our customers in regards to shopping on our website.
 Q: I am a new customer and I'm not sure how to place an order? Can you help me?
A: We endeavor to try to make shopping with us online as easy and as pleasurable as possible. Customers, such as yourself, are very important to us, so therefore making our website easy to use is paramount! Shopping at Watchsaleonline.com has never been easier. Here is a step-by-step guide to placing an order with us...
1. Browsing
On the home page, choose which type of product you would like to browse through.
2. Narrow down your search
The menus down the left-hand side of the screen are there to help you narrow down your search. For example, you can narrow your search down to items by by brand (eg. Gc, DKNY and so on).
3. Finding out more about a product
Once you have found the item you would like to have a closer look at, you can either click on the picture or click on 'details', which is located under the picture and next to the price. This will bring up a larger picture, which you can zoom in on, and more details are listed about the item.
4. Ordering
Once you are happy and would like to buy the item, you can sent us an email on which item will you buy and we will be happy to guid you to the next step.
You should now be an expert in ordering from Watchsaleonline.com and we look forward to seeing you again.
Shipping Information page for more details
Q: Do you ship internationlly?
A: Unfortunately we only ship items to customers within Indonesia . For further information regarding deliveries, please visit the Shipping Information.
Q: How do I pay for my purchases?
A: We only accept for transfer through bank account ie: Bank Central Asia and Bank Mandiri
Q: How long will it take before i receive my order?
A: At Watchsale, we aim to have your purchase delivered to you between 3-5 working days via DHL or TIKI . If we cannot guarantee Shipping to you within 3-5 working days, we will notify you by telephone.
Please note that during sale periods, Shipping is extended between 3-7 working days due to the high volume of orders that the website receives. However we will endeavor to get your purchases despatched to you as soon as possible.
For further information, please visit our Shipping Information page.
Q: How long do I have to return a purchased item from your website?
A: At watchsaleonline.com we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. We pride ourselves in our after-sale service. If you have bought an item through watchsaleonline.com and you wish to return it back to us, then you have 14 days in which to do so.
For further information please visit our Returns Policy page.
Q: Can I return a product, exchange a product or get a refund?
A: Items can be returned direct to watchsaleonline.com within 14 days, using the detachable address slip at the bottom of the despatch note.
When returning items to watchsaleonline.com , the item(s) must be in its original packaging, unused and accompanied by the whole despatch note and the completed detachable address slip at the bottom of the despatch note.
Returns Policypage.
Q: Can I contact you?
A: Certainly. You can contact us by either of the following:
Telephone: You can contact us on (021) 5643649 or +6285743119887, Monday to Friday between 9am and 5pm, and one of our dedicated team of advisors will be happy to take your call and help you in any way that they can.
Email: You can contact us at anytime via email at sales@watchsaleonline.com and we will respond to your emails as soon as possible.
If you would like to contact us outside of office hours, send us an email and a member of our dedicated team will assist you with your query as soon as possible, once the office re-opens.
For further information in regards to contacting us, please visit our Contact Us page.
Q: Are receipts sent with purchases?
A: With every product that is despatched by watchsaleonline.com, a despatch note will be issued as well and this will be your proof of purchase (ie. receipt). This will contain information such as the name and address of the purchaser, the product(s) purchased, along with their price, and the total amount. Please refer to your receipt in event of a return.
Q: How can I find a particular product?
A: The website has been designed so that you can narrow down your search to find the watch, piece of jewellery or gift that you are looking for. When looking at products, you can narrow down your search by selecting the revelant criteria, such as the particular brand, what material it is made out of and also whether it will be for him or her. You might even know our product reference number or even the manufacturer's model number.
If you cannot find your desired item on the website, this does not mean that Watchsale do not stock it in one of our store. You can email us and we will be happy to answer any of your queries or alternatively, please click here for information regarding other means of contacting us.
Q: How long are your chain lengths?
A: Our chains are generally a standard length of 18"; however, this may vary from time to time so if this information is important to you, you can confirm the lengths with us before your purchase, may we kindly ask you to email us at sales@watchsaleonline.com along with our product code & we will be happy to confirm this information for you.
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About us
